By the end of the course participants will be able to...
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üwelcome and build relationships with visitors |
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üpromote their company and talk about it's past |
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üpresent company products and services effectively |
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üclose a sales presentation effectively |
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ühandle complex customer complaints |
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üuse questioning strategies to understand customer complaints |
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üwrite effective introductions and executive summaries |
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üstructure emails effectively |
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üdeliver bad news |
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üwrite effective sentences and paragraphs |
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üwrite concise business messages |
- Teacher: Don Gorr